What is included in an Invitation Suite?
Invitation Suites come in either 2-pieces or 4-pieces. A 2-piece invitation suite consists of the main invitation + envelope. A 4-piece invitation suite consists of the main invitation + envelope as well as the reply card + envelope.
What is a design fee?
The design fee covers the time taken by the artist to plan and design a mood board, create spot calligraphy and illustrations, digitize all art pieces, and fully assemble the design into digital files ready for print.
Do you offer semi-custom suites?
Yes, we do! All suites shown on our portfolio page are available as semi-custom suites. This means the design elements will stay the same but the spot calligraphy & personal details will be unique to the client at hand. The colors and paper options are also completely customizable. All semi-custom suites shown are available in digital, letterpress, or foil print on card stock, cotton paper, handmade paper, or vellum.
How does the custom design process work?
The design process begins with a mood board and ends with a PDF depicting the full invitation suite in all its glory, including all design elements and unique add-ons. The design process includes up to three proofs (2 rounds of revisions) and typically takes 2-4 weeks.
Do you offer Branding Packages?
Yes, we do! We absolutely love collaborating with business owners to create custom branding packages that reflect the unique aesthetic of the client at hand. Our branding packages include the following: one main logo, two sub marks, the color scheme, the chosen font family, and a mini mood board. Single logos are also available upon request.
How far in advance should I order my Save the Dates?
For all custom work, please allow 10-12 weeks for production time from the time the contract is signed by the client. This includes print time. Traditionally, Save the Date cards should be mailed six months prior to the big day.
How far in advance should I order my Invitation Suite?
For all custom work, please allow 12-14 weeks for production time from the time the contract is signed by the client. This includes print time. Traditionally, Invitations should be mailed two months prior to the big day.
How far in advance should I request envelope calligraphy?
General rule of thumb is the following: for less than 100 envelopes, please allow a minimum of 14 days once materials have arrived; for more than 100 envelopes, please allow 14-21 days for completion, otherwise a rush fee of $0.50 per envelope will be added.
What if I need to order MORE invitations than I initially ordered?
Please contact us immediately if this is the case. Depending on where the printer is with the order, additional items could incur additional setup costs and possibly additional shipping fees.
What if I need to order LESS invitations than I initially ordered?
Please contact us immediately if this is the case. Unfortunately, we cannot reduce the quantity of product once ordered. Please ensure that you order the correct amount of product prior to release of files to the printer.
What is your return/exchange/cancellation policy?
Sorry, no returns or exchanges are accepted for all custom work. Once the contract is signed by the client and the design process has begun, the 50% retainer is non-refundable.
Can I expedite or rush the design process?
Yes, this is possible based on your desired date. If this is the case, an additional 30% of the total will be added to expedite. Keep in mind, additional rush fees for printing will also apply and can vary based on printing method selected by the client.
Do you offer assembly?
Yes, we do. Assembly can be very time-consuming and intimidating while planning a wedding. We are happy to assemble the suite for you! However, please keep in mind that the time line for assembly will be an additional 7 days from the time all materials are received by Alchemy and hourly rates apply.
Who owns the designs once produced?
Molly Adamson Gilbane and Alchemy Calligraphy and Design, LLC retain the rights to all designs. If you would like exclusive rights for a particular design, please contact us and we will provide you with an appropriate quote.
How does shipping work?
The client is responsible for all shipping fees. Once all items have been received by Alchemy from the print source, they will be beautifully packaged and shipped within 2 business days. The client will receive an email alert stating that the product has shipped as well as the corresponding tracking number. All items will ship via FedEx ground and will arrive within 3-7 business days. Currently, international shipping is not available. Alchemy Calligraphy and Design is not liable for lost, damaged, or delayed shipments.
Do you provide expedited shipping?
Yes, we do. Please let us know your requested time frame and preferred shipping method during our initial phone call. Both FedEx 2Day and FedEx overnight shipping are available per client request.